Care & Best Practices
Let's answer a few questions concerning the care, maintenance and best practices for your Maker's Clean microfiber cleaning cloths and bath towels, or skip down to sales, shipping and returns questions.
Do I have to wash cleaning cloths separate from my regular laundry?
Our recommendation is to wash them separately. When they're washed with other items like cotton, lint from the other fabrics can become lodged in the cloths. That being said, if you only have a few cloths, and it's not worth doing a separate load, they're not going to suddenly stop working!
Do I need to wash them before using?
Yes, we always recommend washing out cloths and towels before your first time using them, especially for cloths that are in the purple/red/blue spectrum as these textiles do bleed upon first wash.
Should I wash my cloths in hot, warm or cold water?
We recommend washing our cloths and towels in cold water. Laundry detergent will eliminate any dirt and/or bacteria so no need to worry about using a hot water cycle.
Why do you not recommend laundering microfiber in hot water?
So, here's the thing. Frequent washing in high heat can damage microfiber over time. A few times here or there is fine—it's unlikely your machine will get hot enough (unless it's on a sanitize cycle) to permanently damage them after a single wash. That said, repeatedly washing on high heat will reduce the efficacy of microfiber over time, and ultimately reduce the life span of the cloth.
Can I use them to clean up oil and grease?
We do not recommend using your cloths to clean up excessive oil or grease as it will compromise the integrity and quality of the product. This doesn't include things like bacon grease splatters or other similar kitchen messes.
Can I use your cloths with cleaning products that contain essential oils?
Yes! If you’re using essential oils diluted with water it shouldn't damage your cloths.
Can I use oil based furniture spray/polish with your cloths?
You could, although our concern is that waxy products like this may clog the fibers, and you may not get as good results from the cloth moving forward. We prefer not to use these types of products with our cloths.
My cloths have started to smell bad when they get wet. What can I do?
You'll want to soak the cloth in a vinegar / water solution (50/50) overnight, and then launder as recommended. Going forward, make sure to always rinse and dry the cloth after use!
The Swivel Lock pops out when I apply too much pressure, is this normal?
Yes, this is normal. The swivel lock is meant to steady the head for tasks such as wall cleaning, high dusting etc. However, because this is part of the overall mechanism that allows you to store the mop head vertically (ie. it pops into a vertical and horizontal position) the "lock" is not meant to withstand significant left/right pressure. That said, our testing demonstrated that the lock was significant enough to effectively complete associated cleaning tasks.
Sales, Shipping & Returns
We have a whole page dedicated to this topic, but here are a few common questions.
How long will it take to get my order?
We're unable to give an exact timelines on shipping. Within the United State and Canada, orders are usually delivered within 5-7 business days. International orders are usually delivered within 15-20 business days, but depending on your exact location this may vary.
Are customs/duty/VAT charges included in the price?
No, they are not—every country is different so be sure to check your local customs and tariff regulations on items coming from the United States which are made in China.
Can I change or cancel my order?
We like to get your order(s) to you ASAP, so, once you've placed your order there is a small window to make changes to it. Here are some scenarios:
(a) If it hasn't been shipped yet we can certainly change your shipping address, but once an order has been processed, unfortunately, there is nothing we can do.
(b) Canceling an order, or removing an item from an order, follows the same logic—there is a small window to contact us before an item is out of our hands.
(c) If you would like to add items to an order, unfortunately this can't be done manually. You would need to place a new order. If your order hasn't shipped yet we may be able to bundle them together to save on shipping. Contact us in this situation.
So, bottom line, act within 30 minutes of placing an order (on business days) and we should be able to change an address, remove an item, or cancel an order. Reach out to email@example.com with your request. Please keep in mind that we cannot guarantee that your order will be altered or canceled, but we'll always do whatever we can to help you out.
Do you offer discounts or coupons?
Unless provided to you by email or through our Customer Experience team, we don't accept coupon codes or discounts. Note that only one discount can be used per order.
Where can I find tracking information
You can track your package from the shipping confirmation email you'll receive once your order ships. If you didn't receive an email check your junk folder. As a last resort you can contact our Customer Experience team at firstname.lastname@example.org.
It says my order has been shipped but tracking isn't working.
Note that as soon as our fulfillment center processes your order a tracking number is generated and sent to you. That said, the actual shipping service (USPS, DHL, Canada Post, etc.) will often not have the tracking number registered in their system until the package has been physically picked up and scanned in. So, give it a day (especially on the weekend!) and then check back.
It says my package was delivered but I haven't received it yet.
Sometimes packages will be marked as delivered before they're dropped off. Weird right? Wait 24 hours to see if your items are delivered, also check with your neighbours. If your order cannot be found please contact us at email@example.com with your order number and we'll do our best to track it down.
Can I place an order over the phone?
Do you offer custom quotes for large orders?
Yes! We will gladly assist you personally with any large or customized orders. Any orders over $500 are subject to custom shipping quotes. Please send all inquires to firstname.lastname@example.org.
Where are Maker's Clean microfiber cloths, mops and towels manufactured?
All of our products are made in China.